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  • Writer's picture Chuck C.

Corporate Social Responsibility (CSR): An Essential Responsibility for the Companies of Tomorrow

Corporate Social Responsibility (CSR) refers to the consideration by companies of their impact on society and the environment in the scope of their activities. It entails taking into account the social, economic, and environmental consequences of their actions and implementing practices to minimize negative impact while maximizing positive outcomes.


In Canada, businesses have two distinct approaches to promote their commitment to responsibility: B Corp certification and implementing CSR practices.


B Corps are businesses that meet rigorous standards of social and environmental performance, transparency, and accountability. In Canada, businesses can achieve B Corp certification issued by B Lab, a non-profit organization. To obtain the certification, companies must assess their social and environmental impact using the B Impact Assessment. B Corp certification serves as a public demonstration of a company's commitment to responsible practices.


The implementation of CSR practices refers to the voluntary commitment of businesses to integrate social, environmental, and economic concerns into their operations and interactions with stakeholders. Canadian companies can adopt CSR practices by implementing policies and initiatives that promote sustainability, diversity, business ethics, community engagement, and more. There are standards and guidelines, such as ISO 26000, to assist businesses in their CSR journey.



ISO 26000 is an international standard developed by the International Organization for Standardization (ISO) that provides guidelines on social responsibility for organizations. Published in 2010, it aims to assist organizations of all sizes and sectors in understanding and integrating social responsibility into their operations.


Here are the key points:

  • Applicable to all types of organizations, whether they are private or public, large or small, for-profit or nonprofit. It is intended to be used voluntarily, which means it cannot be used for formal certification.

  • It is based on seven fundamental principles of social responsibility: accountability, transparency, ethical behavior, respect for stakeholder interests, respect for the rule of law, respect for international norms of behavior, and respect for human rights.

  • Identify seven core areas of social responsibility that organizations should focus on: organizational governance, human rights, labor relations and working conditions, environment, fair practices, consumer issues, and active participation and community development.

  • Encourage organizations to identify and engage relevant stakeholders to understand their expectations and concerns. It emphasizes the importance of communication, dialogue, and collaboration with stakeholders throughout the decision-making process.

  • Although it cannot be used for formal certification, ISO 26000 can serve as a reference for establishing organizational policies, strategies, and practices in social responsibility. It can also be used to assess an organization's performance and initiate continuous improvement actions.

The ISO 26000 standard and the "Great Place to Work" certification are two separate yet complementary initiatives that focus on different aspects of organizational social responsibility, with an emphasis on employees and the workplace.


As explained earlier, the ISO 26000 standard provides guidelines on the social responsibility of organizations in various areas, including labor relations and working conditions.

The "Great Place to Work" certification is a recognition awarded to organizations that provide an exceptional work environment and cultivate a positive and engaging culture for their employees. It is based on a comprehensive evaluation of human resource management practices, corporate policies, employee engagement levels, and perceptions of corporate culture.


The certification is granted by the Great Place to Work Institute, a global research and consulting organization. These three initiatives emphasize the creation and implementation of a positive corporate culture. They encourage organizations to adopt a continuous improvement approach and can contribute to enhancing the brand image.

Note that nonprofit organizations cannot be certified as B Corps, but they could create one. Due to provisions related to the public benefit purpose, expanded duties of directors, and additional rights of shareholders established in the model legislation of benefit corporations, this structure could be helpful in operating and growing revenue-generating activities of a nonprofit organization.


Corporate Social Responsibility (CSR) is characterized by a voluntary approach taken by businesses, seeking to fulfill their social and environmental obligations beyond what the law requires. Companies that adopt a CSR approach aim to promote values such as environmental stewardship, protection of human rights, business ethics, and transparency in their practices. It goes beyond marketing; it serves as a lever for creating social capital for your company and plays a crucial role in employee retention. Companies that embrace CSR are more likely to create a positive work environment where employees feel valued and engaged.


Labor shortage ?

CSR programs such as continuous training, professional development, employee health and well-being, work-life balance, and diversity and inclusion contribute to improving employee satisfaction and retention.


By offering opportunities for professional development and ongoing training, employees feel supported in their careers and can enhance their skills and potential. Health and well-being programs, such as healthcare services, sick leave, and promoting a healthy lifestyle, demonstrate that the company cares about the health and well-being of its employees.


By promoting work-life balance, the company shows an understanding of the importance of life outside of work and aims to help employees achieve that balance. By fostering diversity and inclusion, the company creates an environment where employees feel included and valued, which contributes to a sense of satisfaction and engagement.


Overall, companies that adopt a CSR approach are more likely to create a positive work environment that contributes to employee retention. Employees are more likely to stay with a company that cares about their well-being and development and is committed to positive social and environmental values.


In summary…

Corporate Social Responsibility (CSR) can take various forms, such as implementing environmental policies, promoting diversity and inclusion in the workplace, reducing the environmental impact of production, adopting ethical practices in supply chain management, and promoting social and community engagement.


While some companies may have already embraced these concepts for years through their corporate culture, the term CSR itself carries success and is particularly important for small and medium-sized enterprises (SMEs) as it enables them to meet society's expectations regarding sustainable development, environmental stewardship, transparency, ethics, and social responsibility.


By adopting a CSR approach, SMEs can take meaningful actions. They can improve their reputation, enhance stakeholder trust (customers, employees, suppliers, investors, etc.), reduce costs, and access new markets. CSR, with its values revolving around sustainability, offers SMEs a means to develop a robust and balanced business strategy that contributes to their long-term success by providing competitive advantages, assisting with risk management, enhancing brand positioning and reputation, and overall prosperity, which can open doors to new markets or investors.


It's a continuous and evolving journey. SMEs can start modestly and gradually intensify their efforts over time, based on their resources and capabilities. The key is to take concrete steps and progressively integrate CSR into the company's culture.


In summary, CSR is not limited to large corporations. SMEs have a crucial role to play in building a sustainable future. By integrating social responsibility into their operations, SMEs can thrive while making positive contributions to society and the environment. It's a win-win approach that offers long-term benefits for all stakeholders involved.


Credit : Annie Spratt



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